During your interaction with our platform, we collect specific categories of personal data to provide our services. This includes identity and contact data such as your name, date of birth, and email address when creating an account. Additionally, we collect transaction data, such as your deposit and withdrawal history, and device data, including IP addresses and browser types. Communications with our customer service are also retained to efficiently handle your inquiries.
We process your data based on various legal grounds. This includes the performance of the contract you enter into with us when you register. Additionally, we process data to comply with legal obligations, such as anti-money laundering guidelines. Where necessary, we rely on our legitimate interests, for example, to combat fraud or improve our services, or we request your explicit consent for specific processing operations.
The collected information is used to create and manage your account, process financial transactions, and ensure the overall security of the platform. Analytical data helps us optimize system performance. If you have consented, we may also use your contact details to send relevant marketing communications.
Your personal data will not be retained for longer than is necessary for the purposes for which it was collected, unless the law requires a longer retention period. Data related to financial transactions and account history are typically retained to comply with tax and legal audit requirements.
We do not sell your data to third parties. To provide our services, we may share your data with external processors and service providers, such as payment providers or IT support teams. These parties act exclusively on our behalf and under strict confidentiality agreements.
If your data is transferred to service providers outside the European Economic Area, we ensure appropriate safeguards, such as standard contractual clauses approved by law, to ensure that your privacy rights remain protected at all times.
We apply reasonable and current technical measures to protect your data against unauthorized access, loss, or theft. Although we use advanced encryption and firewalls, we cannot guarantee absolute security when transmitting data over the internet.
As a user, you have various rights regarding your personal data. You have the right to access the data we hold about you, the right to correct inaccuracies, and, if applicable, the right to request the deletion of your account. Additionally, you can object to certain processing activities or request data portability.
For questions about your privacy, access requests, or to exercise your rights, you can contact our team directly via email at: [email protected]. We strive to handle all requests in a timely manner and in accordance with applicable regulations.
We reserve the right to update this document when our processes change. Important changes will be communicated via the platform or by email.